Shipping policy

From China to the USA

1. Shipping Methods

We offer several shipping methods for orders shipped from China to the United States:

• Standard Shipping: This is our most economical option, typically taking 7-15 business days for delivery.

2. Shipping Costs

Shipping costs vary based on the shipping method selected, the weight and dimensions of the package, and the destination. The final shipping cost will be calculated at checkout and displayed before you confirm your order.

3. Order Processing Time

Orders are typically processed within 1-3 business days. Once your order has been processed, you will receive a confirmation email with a tracking number.

4. Customs and Duties

All shipments from China to the USA are subject to customs duties and taxes imposed by the U.S. Customs and Border Protection (CBP). The recipient is responsible for paying any applicable customs duties, taxes, or fees.

• Customs Clearance: We will provide necessary documentation for customs clearance, but we cannot guarantee the processing time, as this depends on the customs office.
• Duties and Taxes: These are not included in the shipping cost and must be paid by the recipient. Please check with your local customs office for estimated duties and taxes before placing an order.

5. Delivery Time

Delivery times are estimates and may vary based on factors such as the shipping method chosen, customs processing, and the destination within the USA. We do our best to ensure timely delivery, but delays may occur due to circumstances beyond our control.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

7. Shipping Restrictions

Certain items may be restricted or prohibited from being shipped to the USA due to regulations. If your order contains restricted items, we will notify you and provide alternatives.

8. Issues with Delivery

If you encounter any issues with your delivery, such as delays or lost packages, please contact our customer service team for assistance. We will work with the carrier to resolve the issue as quickly as possible.

9. Returns and Exchanges

Please refer to our Returns and Exchanges policy for information on returning or exchanging items purchased from our store. Note that return shipping costs for international orders are the responsibility of the customer.

10. Contact Information

For any questions regarding shipping, please contact us at:

• Email: serenegems@hotmail.com
• Phone: +86 17891982128
• Address: wuchengquchengdongjiedaotongyuanxiaoqu
•          tielusushe3chuangyidanyuan502jinhua,321099
•          zhejiang, China

Thank you for shopping with us!